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General Frequently Asked Questions

Why are there 7g of sugar in the plain kefir?

The sugar listed is lactose that occurs naturally in the milk. We do not add sugar.

Why are there 7g of sugar in the plain yogurt?

The sugar listed is lactose that occurs naturally in the milk. We do not add sugar.

Do you still sell goat milk?

As of September 14, 2012, we no longer sell our fresh bottled goat milk. Because goat milk production is seasonal, there are times of the year when we have less fresh milk than others. Coupled with the fact that our goat milk yogurt and kefir are very popular, we have decided to discontinue bottling our fresh milk. You may wish to enjoy our delicious Redwood Hill Farm Goat Milk Kefir in place of the milk; many people use our kefir on their cereal, over fruit, and in their smoothies. Thank you for your continued support!

Why are you not non-GMO verified?

At Redwood Hill Farm & Creamery we are deeply concerned about the widespread use of GMOs in our food system and the lack of GMO labeling. We fully support the Non-GMO Project and the different state initiatives seeking the labeling of GMOs.

Our position is simple: We do not support genetic engineering of food products. The ingredients we use in our goat dairy yogurts, kefirs and cheeses (such as sugar, vanilla, cultures etc.) do not contain DNA from GMOs. All of our ingredient suppliers provide specifications, which ensure non-GMO status.

Our goats’ diet consists of 70% hay and brush, and 30% grain. The vegetarian grain formula we feed the goats contains no hormones, antibiotics, animal by-products or preservatives. At this time, we cannot guarantee that the goat feed is always free of GMOs.

We are actively working toward becoming organic and non-GMO in the future for the benefit of all. At this time, we are in the process of evaluating what the transition process will involve for the farms and for the creamery. If we find that becoming certified organic is feasible (and we very much hope we will!), it will take some time – most likely several years.

Can I freeze, bake or cook with your products?

Yes; our yogurt, kefir and chèvre goat cheese can be frozen.  Always thaw in the refrigerator, which can take up to 24 hours. The texture of the yogurt or kefir may be affected and will not be as creamy, however the probiotics and nutritional benefits will not be compromised.

Our French-style, rind-ripened goat cheeses can also be frozen, but when thawed do not showcase as well as prior to freezing. The nutrient content will remain the same. A good way to use these cheeses after freezing would be in cooking.

In recipes, our products are wonderful substitutes for other dairy products and we have many delicious recipes on our website categorized by meal type. Please keep in mind that the probiotics are alive and active and their nutritional digestive properties will be compromised when heated above 120 degrees. What is your favorite recipe? We love to hear about the recipes you use with our goat milk products; share them on our Facebook page!

What is the difference between kefir and yogurt?

Yogurt and kefir are similar in taste and texture; however kefir is drinkable . . . like a thick smoothie, while yogurt is like custard. The yogurt, with the addition of small amounts of tapioca starch and pectin, is thicker. Our kefirs do not contain anything to thicken them. Our kefirs do contain a custom blend of 11 different probiotics, compared to our yogurts which contain 5. Both are delicious and contain billions of probiotics in every serving!

Where can I find your products? Do you ship directly to customers?

You can purchase our award-winning, artisan cheeses and have them shipped direct to your doorstep!  CLICK HERE to place your order or call us at (707) 823-8250 to check on existing orders. Our artisan cheese is also available at specialty stores and cheese shops along the west coast and Hawaii—if you live there, call your local shops for availability or check our online store locator.

We do not ship our yogurt or kefir directly to consumers because the weight would result in extremely high shipping costs, and also because the transportation process is too rough on the product, resulting in more liquidity. Please visit our store locator or talk to the dairy buyer at your local store if they do not currently carry the products you are looking for.

Our delicious yogurt and kefir are available at natural food stores nationwide and hopefully at your favorite store! We sell to distributors, who then sell to stores, so unfortunately we cannot contact stores directly and ask them to carry our products. The dairy industry is quite competitive due to an increasing number of brands and limited shelf space. Stores often do resets to re-evaluate their existing products and consider potential new items. If your store does not carry our products, you – the vocal customer can hugely influence the availability by talking directly with the dairy buyer and requesting the product. If the store is not able to place it on their shelves, oftentimes you can special order a case and they will pass along a case discount to you.

What are probiotics? How many probiotics are in a serving?

Probiotics literally means “life giving,” and our kefir and yogurt contain live and active cultures, also referred to as “friendly bacteria”. For more information visit www.probiotics.org, a website devoted to probiotic research.

When testing our products for probiotic amounts, we use newly made product as well as product at the end of its “shelf life.” We then average these numbers because batches and probiotic counts can vary.

Kefir – 11 different probiotics = 589.68 billion probiotics per 8oz. serving (average)

Yogurt – 5 different probiotics = 340.2 billion probiotics per 6oz cup (average)

When will you become organic and non-GMO?

We have identified the goal of becoming organic and non-GMO as a priority for the future of Redwood Hill Farm & Creamery. GMOs are not allowed under organic certification, and by becoming certified organic, a manufacturer eliminates any sources of GMO inputs in the process.

We are currently in the process of evaluating what the transition process will involve for the farms. If we find that becoming certified organic is feasible (and we very much hope we will!), it will take some time – most likely several years.

To transition, all seven farms we source our goat milk from, including our own, would need to implement an organic system plan and would go through a mandatory transition period. Since our creamery already is certified organic along with our sister brand, Green Valley Organics, we don’t foresee any delay on the production end.

We have a strong commitment to the healthfulness and quality of our products, to the environment and the quality of life of our people and our animals. Thank you for your patience and ongoing support along this journey.

What is the difference between goat milk and cow milk?

Although cow milk and dairy products are popular in the United States and Western Europe where an abundance of alfalfa and supplementary grain feed are available, they are not so popular in the rest of the world. Fresh goat milk and fresh cow milk have comparable flavor and nutrient content, but goat milk is more digestible because the fat particles are smaller. It is not uncommon for people who have trouble with cow milk to successfully switch to goat milk.